FAQs
Welcome to PalmwayApparel 🌺
We create custom Hawaiian shirts, branded polos, and premium printed apparel designed to make teams look great and brands unforgettable. Whether you're outfitting a company event, building a unique team uniform, or creating memorable merch, our goal is simple—turn your ideas into standout apparel.
Not sure where to start? Our design team is here to help bring your vision to life.
You’ll find answers to common questions in the FAQs below. For custom designs, bulk orders, or branding advice, just reach out—we’re happy to help.
Drop us a message: support@palmwayapparel.com
Ordering & Products
What is the MOQ for bulk orders?
Our minimum order is 10 Hawaiian shirts to start a bulk order. There's no maximum limit - we've successfully handled orders of over 17,000 shirts. Larger orders receive better pricing with tiered discounts.
How do I choose between different fabrid options?
Our three premium fabrics serve different needs: **Premium Linen** offers natural breathability and elegance, perfect for upscale events. **Premium Polyester** is wrinkle-resistant and quick-drying, ideal for travel and active use. **Bamboo-like Hemp** provides eco-friendly softness with natural moisture-wicking. We can help you choose based on your event type and preferences.
Can I get samples before placing a large order?
Yes, we offer sample ordering so you can check quality, fit, and design before committing to a bulk order. Sample costs are often credited toward your final order.
How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Do you keep design files for re-orders?
Yes! We securely store all your design files and order specifications for easy reordering. Your custom designs remain on file for future orders, making repeat purchases quick and seamless.
Do you offer Big&Tall sizes?
Absolutely! We offer extended sizing from S to 5XL, and also even Big & Tall options. Our size guide includes detailed measurements for all body types. For custom sizing requirements, contact us for personalized fitting solutions.
Can you ship to multiple addresses?
Yes, we can split your bulk order and ship directly to multiple locations. This is perfect for distributed teams, multiple office locations, or event attendees. Additional shipping charges may apply for multiple destinations.
How do you handle customs for international orders?
We handle all export documentation and customs declarations. We'll provide proper invoicing and documentation to help minimize customs delays. However, import duties and taxes in your country are the responsibility of the recipient.
Design & Customization
Can I add my company logo or share my design ideas for custom Hawaiian shirts?
Yes! You can upload your company logo, custom graphics, or any branding elements you’d like to include on your Hawaiian shirts. If you don’t have a finished design, that’s perfectly fine—simply share your ideas, inspiration, or requirements, and our team will help bring them to life.
We’ll create professional design mockups based on your input and send them to you for review and approval before production begins, ensuring the final shirts match your vision.
How many times can I adjust the designs?
Unlimited revisions! You'll receive 2-3 initial mockup designs to choose from. After selecting your preferred design, any changes will be discussed and refined through email until you're completely satisfied.
What is your design revision process?
Our design process is collaborative and unlimited. After receiving your initial requirements, we create 2-3 mockup options for you to review. Once you select a direction, we refine the design through email exchanges, making adjustments until you're 100% satisfied. There's no limit to revisions - we want your design to be perfect.
Product Care & Quality
Will I feel comfortable wearing your shirts during outdoor events?
Absolutely! Our Hawaiian shirts are designed for comfort during outdoor activities. Made from breathable, wrinkle-resistant materials with stretch from spandex blends, they're perfect for movement and keep you cool in any weather.
Can I wear your Hawaiian shirts right after receiving it?
Yes, you can wear it right away! Our shirts are carefully packed and made with skin-friendly materials - no harsh chemicals or residues. If you prefer, a quick rinse won't hurt, but it's not required.
How do I take care of my Hawaiian shirts?
Hand wash and air dry, or use your washing machine's hand wash setting. Avoid bleach and prolonged soaking to prevent shrinkage. Use a cool iron to remove wrinkles. These care instructions are specific to our polyester materials.
Do different fabrics require different care instructions?
Yes, each fabric has optimized care guidelines: **Premium Linen** benefits from gentle washing and air drying to maintain texture. **Premium Polyester** is machine-washable and wrinkle-resistant. **Bamboo-like Hemp** is naturally antimicrobial and requires minimal care. We provide detailed care instructions with every order.
Do you offer deposit payment options for large orders?
Yes, for large orders (typically 200+ pieces), we can arrange flexible payment terms including deposit options. A partial payment can secure your order while the balance is due before shipping. Contact us to discuss payment arrangements for your specific order size.
Can you store inventory or hold orders for later shipping?
Yes, we offer storage and inventory holding services for completed orders. This is perfect for businesses planning seasonal distributions or event coordination. Storage fees may apply for extended holding periods beyond 30 days.
Can I make change to my order after placement?
Order changes are possible within 48 hours of order confirmation and before production begins. After this window, changes may incur additional fees or require a new production timeline. Contact us immediately if you need to modify your order.
What happens if there's a defect or issue with the order?
If there are any issues like misprints, sizing errors, or defects, contact us immediately. See our Return & Refund Policy for full details on how we handle these situations.
Pricing & Shipping
What is your pricing structure for bulk orders?
We offer competitive tiered pricing with significant discounts for larger quantities. Pricing varies based on fabric choice, design complexity, and order size. Starting at 10 pieces, you'll receive bulk discounts with better rates for 50+, 100+, 200+, and 500+ piece orders. Contact us for a custom quote tailored to your specific needs.
What payment methods do you accept?
We accept major credit cards, bank transfers, and PayPal for most orders. For large corporate orders, we can arrange net payment terms. Full payment is typically required before production begins.
How fast can I receive my order?
Production for bulk orders usually takes 2-3 weeks, then shipping within 3-5 business days. Delivery times: Standard (7-14 days), Express (6-11 days), Expedited (4-6 days). Rush shipping available for orders over 150 shirts. Timeframes exclude weekends and holidays.
Can I choose rush shipping?
Yes, rush shipping is available, usually by air transport. Orders over 150 shirts receive priority processing. Contact us for rush order pricing and availability.
Do you offer deposit payment options for large orders?
Yes, for large orders (typically 200+ pieces), we can arrange flexible payment terms including deposit options. A partial payment can secure your order while the balance is due before shipping. Contact us to discuss payment arrangements for your specific order size.
Can you store inventory or hold orders for later shipping?
Yes, we offer storage and inventory holding services for completed orders. This is perfect for businesses planning seasonal distributions or event coordination. Storage fees may apply for extended holding periods beyond 30 days.
Can I make change to my order after placement?
Order changes are possible within 48 hours of order confirmation and before production begins. After this window, changes may incur additional fees or require a new production timeline. Contact us immediately if you need to modify your order.
What happens if there's a defect or issue with the order?
If there are any issues like misprints, sizing errors, or defects, contact us immediately. See our Return & Refund Policy for full details on how we handle these situations.