Last Updated: November 17, 2025

Thank you for shopping with Palmway Apparel. We value your trust and are committed to delivering quality products and clear, fair policies.

This Returns, Refunds, and Replacement Policy explains how we handle order cancellations, returns, refunds, and replacements for products purchased through our website.

Please read this policy carefully, as it applies to all items sold under the Palmway Apparel brand.

Terms and Definitions

"Palmway Apparel" refers to the brand operated by Everflow Commerce LLC (“we,” “us,” or “our”) through the website https://www.palmwayapparel.com.

"Products" means all custom-made apparel and merchandise offered on our Site.

"Customer" or "You" refers to any individual or entity placing an order with Palmway Apparel.

"Order" means a completed purchase request submitted through our website.

Order Cancellations

Cancellation Window

• Orders may be cancelled within 12 hours of purchase confirmation.
• Cancellation requests must be submitted to our customer support team.
• Once the 12-hour window has passed, orders move into production and can no longer be cancelled.

How to Request a Cancellation

To cancel an order within the allowed time frame, please email us at support@palmwayapparel.com with your order number as soon as possible.

Returns Policy

Because our products are custom-made, we do not accept preference-based returns. Verified production or fulfillment errors qualify for a free replacement or refund.

Eligible Return Reasons

Returns are accepted only if the issue is the result of a manufacturing or fulfillment error, including:

• Incorrect Size: The size received does not match the size selected at checkout.
• Wrong Design or Print: The product differs from the approved order design.
• Defective Item: Visible flaws such as misprints, tears, or damage caused during production.

Important: We cannot accept returns for custom products unless one of the above conditions applies.

Return Request Guidelines

Request Period: Return requests must be submitted within 14 calendar days of delivery, based on carrier tracking.

Contact Method: Email our support team at support@palmwayapparel.com with details and supporting photos of the issue.

Response Time: We aim to respond to all return inquiries within 24 hours.

Return Conditions

Approved returns must meet the following conditions:

1. The item has not been worn or washed.
2. Original tags and packaging are intact.
3. The product shows no signs of use, alteration, or damage beyond the reported issue.
4. Proof of purchase is provided.

Return Shipping

• Shipping Costs: Customers are responsible for return shipping unless otherwise stated.
• Transit Risk: Returned items are shipped at the customer’s risk.
• Processing Time: Please allow up to 25 business days after receipt for return processing.

Note: Refunds cannot be issued for items lost or damaged during return shipping without confirmed delivery.

Refunds

Refund Method

• Approved refunds are issued to the original payment method.
• If the original payment method is unavailable, please contact us for assistance.

Refund Timeline

• Inspection Period: 1–5 business days after we receive the returned item.
• Financial Institution Processing: An additional 3–7 business days, depending on your provider.

Replacements

Replacement Policy

We do not offer traditional exchanges. For verified manufacturing or fulfillment errors, we will:

1. Produce and ship a replacement item at no additional cost.
2. Handle the process without requiring a new order.
3. Prioritize replacement production where possible.

Replacement Fulfillment

Once an error is confirmed, the correct product will be shipped to your original delivery address as quickly as possible.

Customer Support

For questions regarding cancellations, returns, refunds, or replacements, please contact us:

Email: support@palmwayapparel.com
Response Time: Within 24 hours

Please include your order number and a clear description of the issue to help us assist you faster.

Legal Notice

This policy is designed to comply with applicable consumer protection laws. Your statutory rights are not affected by the terms outlined above.

Reminder: All Palmway Apparel products are made to order. Please review your order details carefully before completing your purchase.

This policy may be updated periodically. The most current version will always be available on our website.